Terms & Conditions – Booking & Payment

These terms form the agreement between the First Party (Otolat Rahlatcom) and the Second Party (the Client), and apply to all trip bookings and travel services.

1. Acknowledgement

The Client acknowledges that they have read and reviewed all of the terms and conditions in this agreement, are fully aware of the booking details, and undertake to comply with them.

2. Programme Operation & Right to Amend

The Company commits to operating the agreed travel and tourism programme. The Company reserves the full right to reorder the programme or change some of the core services (tickets, hotels, transport) or supplementary services (tours, restaurants, visa procedures) where circumstances beyond its control require it, or to safeguard traveller safety — including weather, natural disasters, flight cancellations or delays, and seat unavailability (overbooking).

3. Supplier Conditions

Bookings are subject to the conditions of airlines, hotels, and service providers. If the Client is late in paying, or cancels after tickets have been issued or the booking confirmed, this is governed by the cancellation policies adopted by the operating company.

4. Visas

If a visa is rejected or its issuance is delayed by the competent authority, the Company bears no financial or legal liability, and any refund is subject to the service provider's policy.

5. Payment & Instalments

The Client must pay the full contract amount on the agreed dates. Where the Company agrees to an instalment plan, the Client must comply fully with the payment dates set out in the contract. Any late payment is considered a material breach of contract and entitles the Company to cancel the reserved seats or rebook at the prices then in effect in the electronic system; the Client must pay the resulting price difference without objection.

6. Amendments & Cancellation

The Client must notify the Company of any amendment or cancellation per the published schedule and is not entitled to a full refund after the booking has been confirmed.

7. No Show

If the Client fails to attend the trip on its scheduled date (No-Show), this is treated as a cancellation and the Client is not entitled to refund of the trip value stated in the contract.

8. Cancellation by the Company

The Company may fully cancel the trip provided it notifies the Client at least 24 hours in advance, and undertakes to offer an alternative trip or to fully refund the amount within a period not exceeding one year from the cancelled trip's date.

9. Luggage & Ground Services

The Company bears no liability whatsoever for lost or delayed luggage or any damage arising from airlines or airport ground service providers.

10. Travel Documents

The Client bears full and final responsibility for ensuring their passport is valid, obtaining the required visas, and completing vaccinations and other official requirements prior to travel. Any failure or negligence in this regard by the Client is a breach of contract, and the Company bears no financial, legal, or compensatory liability for it.

11. Disrupting the Trip

If the Client deliberately disrupts the trip, causes discord, or breaches the laws and regulations of the destination country, the Company may cancel the contract immediately with no refund.

12. Down Payment

The Client's payment of the down payment is considered a final and binding agreement to the contract, and all of its clauses then apply.

13. Contract Termination

The Client may send a request to terminate the contract by the end of the contracting day, to the Company's designated email address.

14. Complaints

Any complaint must be submitted in writing within a period not exceeding 7 days from the trip's end date, to the Company's designated email address.

Email: [email protected]

WhatsApp: +966502424565