Frequently Asked Questions
Quick answers about booking, payment, visas, and refunds. Can't find what you need? Reach out directly.
What is your cancellation and refund policy?
You can cancel and receive a partial refund depending on how far ahead you cancel: 75% refund 30+ days before departure, 50% for 15–29 days, 25% for 7–14 days, and no refund under 7 days. See our full Refund Policy page for details.
What payment methods do you accept? Can I pay in installments?
We accept mada, Visa, and Mastercard, plus Apple Pay. You can also split your payment interest-free with Tabby (4 installments) or use Tamara's buy-now-pay-later option. Available methods appear automatically at checkout.
Do you help with visa applications?
Yes — we handle visa applications for a range of destinations. Processing begins as soon as payment is complete, and the service fee is non-refundable once processing starts. If a visa is rejected by the embassy, Otolat Rahlatcom retains only its service fee; consulate fees are refunded per that embassy's own policy.
Do you offer discounts for groups or large families?
The prices shown on the site are for standard individual bookings. For groups and large families, contact us directly and we'll prepare a custom quote based on traveler count and your preferred dates.
Can I change my travel dates after booking?
In most cases, yes — subject to seat availability on the new date. Contact us as early as possible; a price difference may apply if the fare tier differs between dates.
How is pricing calculated for children and infants?
Infants under 2 pay a flat fee instead of a percentage of the adult fare. Children aged 2–5 pay 30% of the adult price, and ages 6–11 pay 50%. Travelers 12 and older are charged the full adult price.
What sightseeing tour options are available during the trip?
Some trips let you add an optional sightseeing tour during checkout — a private driver, self-drive, or group tour, for example — with options and pricing that vary by destination. You can also skip tours entirely at no extra cost.
Can I change the hotel included in my package?
Hotels included in each package are pre-selected as part of the itinerary. If you'd like an alternative, contact us before confirming your booking and we'll check availability — a price difference may apply.
When can I reach your team?
You can reach us on WhatsApp any time. You can also email us at [email protected] and we'll get back to you as soon as possible.
How do I request a refund, and how long does it take?
Contact us via WhatsApp or email with your booking reference and the reason for your request. Approved refunds are processed within 10–14 business days and returned to your original payment method.